Thanks for shopping at Willow & Moon Company.
All sales are final and we cannot accept returns, exchanges, or refunds. If your received the wrong product and/or it is damaged, please contact us within 72 hours of receiving your order.
Your item must be in the original packaging. The item needs to have the receipt or proof of purchase.
Refunds (only if item is damaged or missing)
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.